Refund policy

Our services come with guarantees that can't be excluded under the Australian Consumer Law. This policy never limits those rights.

• Major failure (for example, the app can't do what we said it does, and it can't be fixed in a reasonable time): you can cancel and get a refund for the part you haven't used, or compensation for the drop in value.
• Minor failure: we'll fix it within a reasonable time. If we don't, you can cancel and get a refund for the part you haven't used.
• You may also be able to claim for other losses you could reasonably have expected to follow from our failure.

• Cancel any time in Settings → Manage plan & payment. There's no lock-in and no cancellation fee.
• Your plan keeps working until the end of the month you've paid for, then moves to Free. No more payments are taken.
• 7-day free trial: we take your card when the trial starts. Cancel within the 7 days and you aren't charged at all; otherwise your first month is charged on day 8. During the trial you get 2 Reel edits and 1 Story edit, 2 carousels or picture stories, 1 brand, and 15 AI calls a day (50 in total). AI images, credits and connected social accounts aren't part of the trial: "Start your plan today" unlocks them.
• No refunds for change of mind, including after the free trial. Cancel any time and you keep access to the end of the paid month. This never affects your rights in section 1.

• If an edit fails, the credits held for it go back to you automatically.
• Unused top-up credits don't expire while your account is open.
• Unused top-up credits aren't refunded for change of mind. This never affects your rights in section 1.
• If a top-up is refunded, the unused credits from it are removed from your account.

Deleting your account stops any paid plan straight away, and deletes your data and any unused credits. We don't refund unused paid days or credits when you delete your account, apart from your rights in section 1. If you think you're due a refund under section 1, ask before you delete, so we can still find your payment.

Email info@luxinnovations.com.au with:

• the email address you sign in with;
• what went wrong, or why you're asking;
• the payment it's about, if you know it.

We'll reply within 5 business days. Approved refunds go back to the card you paid with, through Stripe. Your bank may take several business days to show it.

See our Terms and Privacy policy. To learn more about your consumer rights, visit the ACCC at accc.gov.au.